Data & Privacy
This page explains how Minster Benchcraft collects, uses, and protects information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We aim to keep communication and data use clear, minimal, and transparent.
1. Information We Collect
We collect personal data only when necessary to provide jewellery repair, assessment, or follow-up communication. This may include:
- Name and contact details (phone number, email, postal address)
- Photographs or item descriptions you voluntarily share
- Payment information (processed securely through our provider; not stored by us)
- Emails or messages related to your enquiry
2. Why We Use Your Data
Your data is used solely to:
- Contact you regarding your repair, quote, or collection
- Provide invoices and receipts
- Comply with legal and tax obligations
- Improve clarity and record-keeping of our services
3. Legal Basis for Processing
We rely on legitimate interest (providing and managing our service) and consent (when you agree to receive updates). You can withdraw consent at any time by contacting us at [email protected].
4. Data Retention
We keep records only as long as required for service completion, invoicing, or legal purposes. Repair records are usually stored for up to five years to support aftercare or repeat requests.
5. Sharing Your Data
We do not sell, rent, or exchange data with third parties. Occasionally, we may share minimal information with trusted partners such as secure couriers or payment processors—only when essential to complete your request.
6. Cookies and Analytics
Our site uses essential cookies for page function and limited analytics to understand traffic patterns. These do not identify individuals. You can adjust cookie preferences at any time via the Cookie Choices page.
7. Data Security
We use password-protected systems, encrypted backups, and restricted access to keep information secure. Paper forms are stored in locked cabinets and destroyed safely once no longer needed.
8. Your Rights
Under UK GDPR, you have the right to:
- Request a copy of your personal data
- Request correction of inaccurate data
- Request deletion (“right to be forgotten”)
- Object to or limit certain processing
Requests can be made via email at [email protected]. We respond within one month.
9. Data Transfers
Your data is stored in the UK. We do not transfer data outside the UK or EU unless adequate protection standards are met.
10. Updates
This policy may be updated to reflect changes in law or practice. The current version was reviewed in October 2025.
Contact
Minster Benchcraft
28 Stonegate, York YO1 8AS, England
[email protected]
Phone: 441 904 736 518